Privacy Policy - Hive Seller

Hive Seller is a commerce platform operated as part of the 212 Hive ecosystem from Morocco.

Hive Seller helps businesses create online stores, manage products or menus, receive orders, organize customers, and configure delivery options.

Operator

Imad Atyat-Allah

Brand

Hive Seller / 212 Hive

Email

[email protected]

Country

Morocco

In this policy, "Hive Seller," "we," "us," or "our" refers to the operator of the Hive Seller platform.

"Sellers" refers to businesses using Hive Seller to create and manage their online store.

"Customers" refers to people who visit a seller's storefront, place an order, contact a seller, or interact with a store powered by Hive Seller.

We may collect the following types of information.

Account information

When a seller creates an account, we may collect:

• Full name
• Email address
• Phone number
• Password or authentication information
• Business name
• Business category
• Store name and store link
• Business description
• Business address or location
• Logo, images, and other store content

Store and order information

When sellers use Hive Seller, we may collect and process:

• Products, menus, prices, images, descriptions, and availability
• Customer orders
• Order status
• Delivery details
• Pickup details
• Customer notes
• Customer contact information
• Order history
• Store settings and preferences

Customer information

When a customer interacts with a store powered by Hive Seller, we may collect:

• Name
• Phone number
• Email address, if provided
• Delivery address, if provided
• Order details
• Notes or messages sent with an order
• WhatsApp-related order details, if the seller uses WhatsApp ordering

Payment information

Hive Seller does not currently process online payments inside the platform.

If a seller accepts payment by cash, bank transfer, cash on delivery, WhatsApp, or another external method, that payment is handled directly between the seller and the customer.

If Hive Seller introduces online payments in the future, payment information may be processed by third-party payment providers. We will update this Privacy Policy before or when those features become available.

Delivery information

If a seller connects with delivery providers or delivery-related services, we may share the information needed to create, manage, or track deliveries, such as:

• Customer name
• Phone number
• Delivery address
• Order details
• Store pickup location
• Delivery notes

Technical information

When you use Hive Seller, we may automatically collect:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Actions taken inside the platform
• Log data
• Cookies and similar technologies
• Approximate location based on technical data

We use personal information to:

• Create and manage seller accounts
• Provide the Hive Seller platform
• Allow sellers to create online stores and storefronts
• Display store content to customers
• Process and manage orders
• Help sellers manage products, customers, delivery, and checkout settings
• Send account, security, and service notifications
• Provide customer support
• Improve the platform and user experience
• Prevent fraud, abuse, spam, and unauthorized access
• Analyze usage and performance
• Comply with legal obligations
• Enforce our Terms and Conditions

We may also use seller contact information to send product updates, onboarding messages, educational content, or commercial communications. Sellers can unsubscribe from marketing communications when available.

Hive Seller provides tools for sellers to manage their business. This means some personal information belongs to the seller's business relationship with their customers.

For example, when a customer places an order through a seller's storefront, the seller may be responsible for how that customer information is used to fulfill the order, contact the customer, handle delivery, and provide support.

Hive Seller processes this information to provide the platform and related services.

Sellers are responsible for using customer data lawfully and only for legitimate business purposes.

We do not sell personal information.

We may share information with:

Service providers

We may use third-party providers for hosting, databases, analytics, email delivery, customer support, storage, security, and other technical services.

Delivery partners

When a seller uses delivery integrations, we may share the information needed to create and manage deliveries.

Future payment providers

Hive Seller does not currently process online payments. If online payments or other financial features are introduced in the future, payment-related information may be shared with third-party payment providers as needed for those features.

Sellers

When a customer places an order or contacts a store, relevant customer information is shared with the seller operating that store.

Legal authorities

We may disclose information if required by law, court order, government request, or to protect our rights, users, platform, or the public.

Business transfers

If Hive Seller is involved in a merger, acquisition, investment, restructuring, or sale of assets, information may be transferred as part of that transaction.

We may use cookies and similar technologies to:

• Keep users logged in
• Remember preferences
• Improve performance
• Understand how the platform is used
• Protect against fraud and abuse
• Measure marketing and product performance

You can control cookies through your browser settings, but disabling some cookies may affect how Hive Seller works.

We keep personal information only as long as necessary for the purposes described in this Privacy Policy, including:

• Providing the platform
• Maintaining seller accounts
• Keeping order records
• Resolving disputes
• Preventing fraud
• Complying with legal, tax, accounting, and regulatory obligations

When information is no longer needed, we may delete, anonymize, or securely archive it.

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no online service is completely secure. Sellers and users are responsible for keeping their login credentials safe and notifying us if they suspect unauthorized access.

Depending on applicable law, you may have the right to:

• Access personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain information
• Object to certain processing
• Withdraw consent where processing is based on consent
• Request information about how your data is used

To exercise your rights, contact us at:

[email protected]

We may need to verify your identity before responding.

Some of our service providers may store or process data outside Morocco.

When this happens, we take reasonable steps to ensure that personal information is protected according to applicable legal requirements.

Hive Seller is intended for business use and is not designed for children.

We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us so we can take appropriate action.

Stores powered by Hive Seller may contain links to third-party websites, social media pages, WhatsApp, external services, or delivery services.

We are not responsible for the privacy practices or content of third-party services.

We may update this Privacy Policy from time to time.

If we make significant changes, we may notify users through the platform, by email, or by posting an updated version on our website.

The "Last updated" date shows when this policy was last changed.

For questions about this Privacy Policy or how we handle personal information, contact us at:

Email

[email protected]

Address

Morocco

Country

Morocco