Terms and Conditions - Hive Seller

Hive Seller is a commerce platform operated as part of the 212 Hive ecosystem from Morocco. Hive Seller is currently operated by Imad Atyat-Allah.

Hive Seller helps businesses create online stores, manage products or menus, receive orders, organize customers, configure delivery options, and connect with related business tools.

Hive Seller may include:

• Seller dashboards
• Online storefronts
• Product and menu management
• Order management
• Customer management
• WhatsApp checkout tools
• Delivery settings and integrations
• Analytics and business tools

Hive Seller is one product as part of the 212 Hive ecosystem. 212 Hive may later offer additional products for Moroccan businesses, but these Terms apply only to Hive Seller unless stated otherwise.

You may use Hive Seller only if you:

• Are legally able to enter into a binding agreement
• Use the platform for lawful business purposes
• Provide accurate and complete information
• Comply with these Terms and applicable laws

If you use Hive Seller on behalf of a business, you confirm that you have authority to accept these Terms for that business.

To use certain features, you must create an account.

You are responsible for:

• Keeping your login information secure
• All activity under your account
• Providing accurate account and business information
• Updating your information when it changes
• Not sharing access with unauthorized people

You must notify us immediately if you believe your account has been compromised.

We may suspend or restrict access if we believe your account is being used unlawfully, fraudulently, or in violation of these Terms.

Sellers can create and manage a storefront through Hive Seller.

You are responsible for all content, products, services, prices, images, descriptions, policies, and information displayed on your store.

You agree that your store content must not:

• Be false, misleading, or deceptive
• Violate any law or regulation
• Infringe intellectual property rights
• Contain illegal, harmful, abusive, or fraudulent content
• Promote prohibited or restricted products
• Mislead customers about pricing, availability, delivery, refunds, or product quality

We may remove or restrict store content if we believe it violates these Terms or applicable law.

As a seller, you are responsible for:

• The products or services you offer
• Product descriptions, prices, photos, taxes, fees, and availability
• Accepting, confirming, preparing, delivering, cancelling, or refunding orders
• Delivery and pickup
• Communicating with customers
• Handling complaints and disputes
• Complying with consumer protection laws
• Complying with tax, invoicing, licensing, and business obligations
• Respecting customer privacy and data protection rules
• Protecting customer data you access through your store
• Ensuring your business activity is lawful

Hive Seller provides tools. It does not replace your legal, tax, accounting, operational, or customer service responsibilities.

Hive Seller helps sellers receive and manage customer orders.

Unless clearly stated otherwise, the sale is between the seller and the customer. Hive Seller is not the seller of the products or services listed on a storefront.

Sellers are responsible for:

• Confirming orders
• Rejecting unavailable orders
• Preparing orders correctly
• Delivering or arranging delivery
• Handling failed deliveries
• Managing returns, refunds, exchanges, or cancellations
• Providing customer support

Hive Seller may provide order confirmation tools, but confirmation remains the seller's responsibility.

If WhatsApp checkout is enabled, customers may prepare an order through the storefront and send the order details to the seller through WhatsApp.

The seller is responsible for confirming the order, availability, payment method, delivery fee, delivery time, and any other details directly with the customer.

Hive Seller is not responsible for conversations, agreements, payments, or disputes that happen outside the Hive Seller platform.

Hive Seller may allow sellers to configure delivery cities, delivery zones, pickup options, store locations, delivery fees, and delivery integrations.

Sellers are responsible for:

• Setting accurate delivery areas and fees
• Providing correct pickup and delivery information
• Choosing delivery partners
• Managing delivery times
• Handling failed, delayed, or incorrect deliveries
• Informing customers about delivery conditions

If third-party delivery providers are used, their own terms, pricing, availability, and service conditions may apply.

Hive Seller is not responsible for delays, losses, damages, or issues caused by third-party delivery providers, unless required by law.

Hive Seller does not currently process online payments inside the platform.

Sellers are responsible for choosing and managing their accepted payment methods, such as cash on delivery, bank transfer, in-person payment, or any other method agreed with the customer.

Any payment made outside Hive Seller is handled directly between the seller and the customer. Hive Seller is not responsible for failed payments, unpaid orders, payment disputes, refunds, chargebacks, or external payment issues.

If Hive Seller introduces online payments, payment terminals, cards, or other financial services in the future, those features may be subject to additional terms, verification, provider approval, pricing, and legal requirements.

Some Hive Seller features may be free, paid, or available under a subscription plan.

Pricing, billing cycles, included features, usage limits, commissions, or platform fees may be shown on our website, dashboard, or in a separate agreement.

If you subscribe to a paid plan or use paid features, you agree to pay the applicable fees.

Unless stated otherwise:

• Fees are non-refundable
• Plans may renew automatically
• You are responsible for any taxes or charges related to your use of the platform
• We may change pricing with prior notice where required

If payment for a paid plan or paid feature fails, we may suspend or limit access to those paid features.

You may not use Hive Seller to sell, promote, or facilitate:

• Illegal products or services
• Counterfeit or stolen goods
• Products that infringe intellectual property rights
• Fraudulent, misleading, or deceptive offers
• Weapons or dangerous goods
• Drugs or controlled substances
• Products requiring licenses you do not have
• Adult or sexually explicit products or services
• Hate, harassment, or violent content
• Any product, service, or activity prohibited by applicable law or our policies

We may update the list of prohibited products or activities at any time.

We reserve the right to suspend or remove stores that violate this section.

We work to keep Hive Seller available and reliable, but we do not guarantee uninterrupted access.

The platform may be unavailable due to:

• Maintenance
• Updates
• Technical issues
• Internet outages
• Third-party service failures
• Security incidents
• Events outside our control

We are not responsible for losses caused by temporary unavailability, delays, or technical interruptions, to the extent permitted by law.

Hive Seller may integrate with third-party services, including delivery companies, analytics tools, messaging tools, hosting providers, or other business services. Payment or financial service integrations may be introduced later and may be subject to additional terms.

Your use of third-party services may be subject to their own terms and privacy policies.

We are not responsible for third-party services, their availability, pricing, decisions, errors, delays, or actions.

Hive Seller, 212 Hive, our logo, design, software, code, branding, content, features, and platform are owned by us or our licensors.

You may not copy, modify, reverse engineer, resell, or exploit any part of the platform without our written permission.

Sellers keep ownership of the content they upload, such as logos, product images, descriptions, menus, and business information.

By uploading content, you give us permission to use, display, store, process, and distribute that content as needed to provide the Hive Seller service.

You confirm that you have the right to use any content you upload.

Sellers may receive personal information from customers through their storefront.

Sellers agree to:

• Use customer data only for legitimate business purposes
• Protect customer information
• Avoid selling or misusing customer data
• Comply with applicable privacy and data protection laws
• Delete or correct customer data when legally required
• Not spam customers or use their information unlawfully

Hive Seller may process customer data to provide the platform, support orders, improve services, prevent fraud, and comply with legal obligations.

We may suspend, limit, or terminate your account or store if:

• You violate these Terms
• You provide false or misleading information
• You use the platform for unlawful activity
• You fail to pay applicable fees
• Your activity creates risk for Hive Seller, users, partners, or customers
• We are required to do so by law or by a third-party provider

You may stop using Hive Seller at any time.

Termination does not remove obligations that existed before termination, including payment obligations, customer responsibilities, legal compliance, and dispute handling.

To the maximum extent permitted by law, Hive Seller is not liable for:

• Lost profits
• Lost revenue
• Lost data
• Business interruption
• Customer disputes
• Delivery failures
• External payment issues
• Third-party service problems
• Indirect, incidental, special, or consequential damages

Hive Seller provides tools to help sellers operate their business, but sellers remain responsible for their products, customers, operations, orders, delivery, payments, and legal compliance.

Hive Seller does not guarantee that a seller will receive orders, customers, revenue, growth, or profit by using the platform.

Your results depend on your products, pricing, marketing, customer service, operations, and other factors outside our control.

We may add, remove, change, suspend, or discontinue features at any time.

212 Hive may later offer additional products for Moroccan businesses, but these Terms apply only to Hive Seller unless stated otherwise.

Some features may be available only to certain users, plans, locations, or business types.

We may update these Terms from time to time.

If we make significant changes, we may notify users through the platform, by email, or by posting the updated Terms on our website.

Continued use of Hive Seller after changes means you accept the updated Terms.

These Terms are governed by the laws of Morocco, unless another jurisdiction is required by applicable law or a separate written agreement.

Any disputes will be handled by the competent courts in Morocco, unless applicable law requires otherwise.

For questions about these Terms, contact us at:

Email

[email protected]

Address

Morocco

Country

Morocco